For general inquiries or information, please email us.
Mailing Address
Continuing Professional Development Office, McMaster University
1280 Main Street West, DBHSC, Room 5004, Hamilton, ON L8S 4K1
Delivery Address
Continuing Professional Development Office, McMaster University
100 Main Street West, 5th Floor, Room 5004, Hamilton, ON L8P 1H6
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Help Centre
Explore some of our most frequently asked questions below.
If you have questions or concerns, please get in touch with us.
Information Box Group
Certificate of Attendance Details
How do I obtain my CPD certificate of attendance?
Certificate of Attendance
Certificates of attendance and receipts for CPD conferences are available after the event. Please allow roughly 5 business days. Certificates are posted in your registration profile under “my conferences” at xcdsystem.com/mcmasterchse.
PDF Handouts Details
Will the PDF slide presentations be available after the program?
PDF Handouts - Details
The Adobe Acrobat PDF slide presentations will remain accessible for a duration of six months following the CPD activity, subject to approval from the speaker. To access these presentations, you will need to utilize a link and password provided via email from the CPD office.
Cancellation Policy Details
What is the cancellation policy for CPD programs?
Cancellation Policy - Details
The University reserves the right to cancel a course due to insufficient registration or any circumstances that are beyond our control. Cancellations received 14 days prior to the date of the session will be refunded less a 25% administrative fee to a maximum of $50.00. No refunds will be issued for cancellations received after this date.
Personal Support Details
Can I bring a personal support worker to an in-person CPD program?
Personal Support - Details
Yes, however, if you require personal support at an in-person CPD activity, the health aid provider must register in advance at the general public rate.
CPD Online
I need help with an CPD Online course.
CPD Online Support
Please contact us with your course details and the email address you used for your registration at AskCPD@mcmaster.ca.
Program Disclaimers
If you have questions or concerns, please email us.
Expandable List
If you require accommodation for either a virtual or in-person program, please email or call us to make the appropriate arrangements.
As the registrant, your in-person activity package may include nutritional breaks and/or meals (refer to the program agenda). Therefore, your activity lanyard must be worn throughout the day. If a pre-approved guest accompanies you to the activity, their meals are at their own cost and will be billed directly if applicable.
The University reserves the right to cancel a course due to insufficient registration or any circumstances that are beyond our control. Cancellations received 14 days prior to the date of the session will be refunded less a 25% administrative fee to a maximum of $50.00. No refunds will be issued for cancellations received after this date.
A written acknowledgement of your registration will be sent prior to the program. Receipts are emailed at the time of registration, and an additional email will be sent after the activity, confirming your certificate of attendance is ready to download or print. Your registration is not complete unless a confirmation is received. If you have not received a confirmation within seven days of registration, please contact the CPD office.
Accommodations may be available for those with dietary needs for an in-person program. Contact the event coordinator for details.
Keeping with accreditation requirements and the National Standard for Support, McMaster University, Continuing Professional Development (CPD) requires all speakers, planning committee members, moderators, facilitators and authors participating in this activity to disclose all relationships with for-profit and not-for-profit organizations over the previous two years. The disclosure must be done in print, verbally, and in writing on a slide prior to the speaker’s presentation.
The Continuing Professional Development (CPD) office hereby assumes no liability for any claims, personal injury, or damage:
- To any individual participating in a CPD program.
- That may result from the use of technologies, programs, products and/or services during a CPD prgram.
- That may arise out of or during a CPD program.
Meal packages for guests at an in-person program may be available for purchase. Contact the event coordinator for more information.
The Adobe Acrobat PDF slide presentations will remain accessible for a duration of six months following the CPD program, subject to approval from the speaker. To access these presentations, you will need to utilize a link and password provided via email from the CPD office.
If you require personal support at an in-person program, the health aid provider must register in advance at the general public rate.
Candid photos will be taken at in-person programs. Your in-person registration implies your permission for these photos to be used for future promotional material. Individuals in photographs will not be identified. Please visit the registration desk during the activity with any concerns.
Recorded virtual CPD programs will be accessible to participants for a period of 6 months, contingent upon the speaker’s approval. Please be aware that only attendees who log in or actively participate in the virtual program will qualify to receive a certificate of attendance for CME credits. *Not all virtual programs are recorded.